Terms & Conditions

Delivery Options

Shipping Within Australia:

The website will calculate the freight cost for your goods based on the weight, volume and destination. Shipping within Australia typically costs between $7 and $15 Australian.

Deliveries in Australia up to 5 kg are shipped by Express Post, Couriers Please and Toll which means if the goods are in stock you will usually receive them in 1-2 business days. We deliver by these methods as they have a tracking number system.

For large packages over 5 kg there is the option of Regular Post Parcels, Express Post Parcels or Courier Parcels.

Shipping Outside Australia:

We normally deliver goods to international destinations by air mail. Typical delivery times for air mail are:

• New Zealand: 4 to 7 days
• UK and USA 6 to 10 days
• Canada and Europe: 2 weeks
• South Africa 2-3 weeks

We also offer expedited international delivery by Australia Post Express Courier International, ECI, DHL, Fedex or other carriers. Options and their costs are displayed as part of the checkout procedure on the website before the order is finalised.

International freight costs are calculated by the website based on the weight, volume and destination and include insurance. You may be required to sign for insured packages at your local post office (policies vary from region to region).

If you cannot select your country as a destination with our website it is likely because special insurance, freight or tracking requirements prevent the calculation of freight costs. Contact us directly to find out about shipping options to your address.

Packages shipped by air mail have only an international article number which can be used for insurance claims and basic tracking. Packages shipped internationally by courier have tracking numbers. In both cases we will email you the package details when it leaves our facility.

Please note all Customs Duties and Taxes if payable are your responsibility.

Shipping On Your Freight Account:

The website will allow you to provide us with the account details and contact information for a courier of your choice. We will pack the items and book your carrier on your account to pick up and deliver your items.

For example, you can provide us with UPS or FedEx account details or specify Couriers Please receiver pays to use your tokens.

Goods Lost or Damaged in Transit:

We ship thousands of parcels a year with less than 0.1% lost or damaged.

Insured international airmail packages are insured against loss. All other methods of delivery (Express Post, Courier etc.) do not normally have insurance and our responsibility for the goods ceases when the goods are handed over to the nominated carrier. Risk on the goods are passed to you when the goods leave our warehouse. If you require insurance in case of loss or damage to goods please contact our office.

Not withstanding this you may have a claim against the carrier if negligence can be proven on their behalf. If you suspect your order may have arrived damaged, i.e. carton crushed or obviously dropped, take the matter up with the carrier. We recommend you do not open the parcel except in the presence of the carrier, e.g. to verify the existence of damage or otherwise.

Shop Hours and Stock

Our shop front is open Monday to Friday 9AM to 5PM except public holidays. You're welcome to come speak to our staff and make / pick up orders. We have Visa, MasterCard and EFTPOS facilities. (The website also accepts American Express but this facility is not available at the shop front.)

See the Contact Us page for our address details and a map.

Stock Levels:

We endeavour to keep the stock levels shown on the website as accurate as possible, however, we also accept in-person, phone and fax orders. Most items we sell are kept in stock but some are ordered in a Just-in-Time process from a local supplier.

Please call or email us if you need to know what we have on hand.

Back Orders:

If an item is out of stock it will be automatically placed on back order. If multiple items are ordered and some of them are expected to Ocean Controls within a few days your order will be held while the other items are awaited. If longer lead times are expected your order will be split into two shipments. Please contact us if you do not want a split shipment or need to know stock levels or approximate lead times.

Paying For Items:

Prices on the website can be displayed in Australian Dollars, US Dollars and New Zealand Dollars. Please note prices in US Dollars and New Zealand Dollars are only approximate. The website will charge credit cards in Australian dollars and the final exchange rate for international cards is set by your bank.

By default, prices on the website are displayed in Australian dollars excluding GST. Display of prices including GST or in other currencies can be selected on the right of any page. Prices in our printed catalog do not include GST. 10% GST applies to goods delivered in Australia.

The website will allow you to select from the following payment options:

• Secure online payment with Mastercard, Visa or American Express
• Payment by phone with Mastercard or Visa
• Bank Transfer (Australian or international orders - international bank transfers are subject to a $20 surcharge)
• Cheque or Money Order from an Australian based individual or company
• 30 Day From EOM Account for approved customers (or Australian government organisations or Australian universities)

30 Day and Wholesale Accounts

The website will apply discounts for bulk purchases for all customers. Price breaks and discount levels vary from item to item but are typically 10% discount for 5+ and 15% discount for 10+.

Company Orders (30 Day Accounts):

If you are a company with an ABN you can apply to set up an account with us. Contact us for details. Once approved, we ship goods upon recieving your order and invoice you for payment. The invoice will go to the billing address of your account. Non payment of monies due will be cause to discontinue supply.

Australian government organisations and Australian universities are automatically granted a 30 day accounts. We accept orders from these organisations by fax or email. Orders must show the organisation's letterhead.

Wholesale Customers:

If you are an OEM or wish to be a reseller you can apply for wholesale prices. Contact us for details. As a general guide, to qualify for wholesale rates an average trading of $300 per month is required. Each order must total $50 minimum value, excluding GST and freight.

Once approved, wholesale customers are issued with a username and password for our website that will allow the purchase of items at wholesale prices. Orders from approved wholesale customers are also accepted by phone, fax or email.

Recovery of Monies Owed:

In the event that Ocean Controls needs to recover monies owed then all costs of recovering this money will be born by the debtor.

Faulty Goods and Warranty

Where such goods have been supplied we undertake to repair or replace them as quickly as possible. Contact us with a description of the fault and we will issue an authorisation to return the goods.

Our warranty period is 3 months from the date of purchase or longer as stated in our catalog.

Once a kit is under construction all warranty is void as we cannot guarantee the workmanship of the person assembling the unit. If a kit has been purchased assembled and tested from us then a 3 month warranty applies.

Warranty is subject to us being satisfied that a defect was caused by defective workmanship or materials and was not caused by or was not substantially contributed to by other factors beyond our control including incorrect installation, alterations or modifications of the product not recommended by the manufacturer.

Returns Policy

If you are dissatisfied with our goods you may return them within 14 days of the dispatch date. Contact us for an authorisation and we will refund your purchase less shipping costs and restocking fees. All returned goods MUST be in AS NEW condition including ALL PACKAGING and DOCUMENTATION / MANUALS etc.

Please note:

• The product returned may attract a 15% restocking fee.
• The customer must pay the delivery costs.
• Non standard, custom made or a specially manufactured or imported products are not returnable.
• Semiconductors, books and software are not refundable

An RMA form must be filled out and returned with any goods: Download RMA Form

Miscellaneous Products Charges

These items can be placed in your cart for payment of special orders or services as instructed by Ocean Controls staff.

Miscellaneous Products Charges

Extra Freight Charges