Download Order Form
We Have Moved
Our old office has become to
small for us so from February 5th 2007 our
Postal address is
Ocean Controls
PO Box 2191
Seaford BC
Seaford,
Vic, Australia 3198
Address and phone details are (see Map)
Ocean Controls
Factory 3, 24 Wise Ave
Seaford,
Vic, Australia 3198
ABN 22 061 932 027
Ph 61 3 9782 5882
Fax 61 3
9782 5517
Shop Hours
Our internet business runs 24hours a day but if you wish to come in and talk
to our staff or purchase items over the counter we are open Mon to Fri
9.00AM to 5PM
Paying For Items
All our prices are in Australian Dollars. You can check the exchange rate by going to http://www.x-rates.com Prices on our website and
in our catalog do not include GST (Goods and Services Tax). 10% GST applies to goods
delivered in Australia.
Australian GST is not paid on shipments despatched to an international destination.
At this stage we accept Mastercard, Visa
and American Express credit cards for online
orders. We only accept Mastercard and Visa for
phone orders. We will accept
payments by Western Union. We will also accept a cheque or money order from an Australian
based individual or company. If you wish to make a purchase using a credit card but do not
want to use our online ordering system then you can do a transaction over the phone or
download our order form and fax or email it to us.
Any international customer wishing to pay by bank
transfer will be required to pay all bank fees including those of our
bank (approximately AUD$25).
Company Orders
If you are from an Australian Government Organisation we will accept an official order
with a letterhead on it.
If you are a company with an ABN number you can apply to set up an account with us.
If you are one of the above you can buy from us on a 30
day (strictly from invoice) account. The invoice will go with the goods or
to your accounts payable office (you nominate). Non payment of monies due
will be cause to discontinue supply
Recovery of Monies Owed
In the event that Ocean Controls needs to recover monies owed
then all costs of recovering this money will be born by the debtor
Delivery to Australian Addresses
and New Zealand
All deliveries in Australia are done by Express Post which means you will receive it
usually the next day or the following day at the latest. We deliver by express post as it
has a tracking number system.
If you want delivery by normal post you
will have to ring us to determine cost of postage. For
those who request normal postal service, we accept no responsibility for the length of
delivery time or any loss of packages
Packages to New Zealand are delivered by air mail and take approximately 4-7days
Delivery to International
Addresses using Air Mail
We normally deliver goods by air mail. Typical
delivery times are
UK and USA 6-10 days.
Canada and Europe 2 weeks
South Africa 2-3 weeks
We charge AUD$22.50 which includes insurance. Because the item is insured you will be
required to sign for it at your post office. If your country is not listed when you fill
out the purchase form on our website then it means Australia Post does not insure goods to
your country and you will be prevented from making an online purchase. There is no
tracking number issued with Air Mail.
Please note import Custom Duty/Taxes if payable are your responsibility.
Delivery to International
Addresses using EIC, DHL or Fedex
If you want faster delivery then we can deliver it by Australian Post Express
International Courier or EIC. Normally it costs AUD$45 for most small parcels and will
take 3-4 days. You will be issued with a tracking number. Please contact us to arrange
payment for the EIC option
If you want goods delivered by DHL or Fedex then you must have an account with them.
Please note import Custom Duty/Taxes if payable are your responsibility.
Faulty Goods and Warranty
Where such goods have been supplied we undertake to repair or replace them as
quickly as possible. Contact us with a description of the fault and we will issue an
authorisation to return the goods.
Our warranty period is 3 months from the date of purchase or longer as stated in
our catalog.
Once a kit is under construction all warranty is void as we cannot guarantee the
workmanship of the person assembling the unit. If a kit has been purchased assembled and
tested from us then a 3 month warranty applies.
Warranty is subject to us being satisfied that a defect was caused by defective
workmanship or materials and was not caused by or was not substantially contributed to by
other factors beyond our control including incorrect installation, alterations or
modifications of the product not recommended by the manufacturer.
Returns Policy
If you are dissatisfied with our goods you may return them within 30 days of the
dispatch date. Contact us for an authorisation and we will refund your purchase. All
returned goods must in "as sold" condition including all packaging,
documentation, invoices etc. Please note
The product returned may attract a 15% restocking fee.
The customer must pay the delivery costs.
Non standard, custom made or a specially manufactured product or imported
product is not returnable.
Semiconductors are not refundable.
Regards
Peter Simmonds
Managing Director
|
