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Download Order Form
We
Have Moved
Our old office has become to
small for us so from February 5th 2007 our
Postal address is
Ocean Controls
PO Box 2191
Seaford BC
Seaford,
Vic, Australia 3198
Address and phone
details are (see Map)
Ocean Controls
Factory 3, 24 Wise Ave
(Entrance
off Miles Grove)
Seaford,
Vic, Australia 3198
ABN 22 061 932 027
Ph 61 3 9782 5882
Fax
61 3 9782 5517
Shop
Hours
Our internet business runs 24hours a day but if you wish to come in and
talk to our staff or purchase items over the counter we are open Mon to
Fri 9.00AM to 5PM
Paying For Items
All our prices are in Australian Dollars. You can check the exchange
rate by going to http://www.x-rates.com
Prices on our website and in our catalog do not include GST
(Goods and Services Tax). 10% GST applies to goods delivered in
Australia.
Australian GST is not paid on shipments despatched to an international
destination.
At this stage we accept Mastercard, Visa and American Express credit cards for online orders. We only accept Mastercard and Visa for phone
orders. We will accept payments by Western Union. We will
also accept a cheque or money order from an Australian based individual
or company. If you wish to make a purchase using a credit card but do
not want to use our online ordering system then you can do a
transaction over the phone or download our order form and fax or email
it to us.
Any international customer
wishing to pay by bank transfer will be required to pay all
bank fees including those of our bank (approximately AUD$25).
Company Orders
If you are from an Australian Government Organisation we will accept an
official order with a letterhead on it.
If you are a company with an ABN number you can apply to set up an
account with us.
If you are one of the above you
can buy from us on a 30 day (strictly from invoice) account. The
invoice will go with the goods or to your accounts payable office (you
nominate). Non payment of monies due will be cause to discontinue supply
Recovery of Monies Owed
In the event that Ocean Controls needs
to recover monies owed then all costs of recovering this money will be
born by the debtor
Delivery to Australian Addresses and
New Zealand
All deliveries in Australia are done by Express Post which means you
will receive it usually the next day or the following day at the
latest. We deliver by express post as it has a tracking number system.
If you want delivery by normal post you will have
to ring us to determine cost of postage. For those who
request normal postal service, we accept no responsibility for the
length of delivery time or any loss of packages
Packages to New Zealand are delivered by air mail and take
approximately 4-7days
Delivery to International Addresses
using Air Mail
We normally deliver goods by air mail. Typical
delivery times are
UK and USA 6-10 days.
Canada and Europe 2 weeks
South Africa 2-3 weeks
We charge AUD$22.50 which includes insurance for loss of the goods. Because the item is
insured you will be required to sign for it at your post office. If
your country is not listed when you fill out the purchase form on our
website then it means Australia Post does not insure goods to your
country and you will be prevented from making an online purchase. There
is no tracking number issued with Air Mail.
Please note import Custom Duty/Taxes if payable are your responsibility.
Delivery to International Addresses
using EIC, DHL or Fedex
If you want faster delivery then we can deliver it
by Australian Post Express International Courier or EIC. Normally it
costs AUD$45 for most small parcels and will take 3-4 days. You will be
issued with a tracking number. Please contact us to arrange payment for
the EIC option
If you want goods delivered by DHL or Fedex then you must have an
account with them.
Please note import Custom Duty/Taxes if payable are your responsibility. Goods
Lost or Damaged in Transit
If
have asked us to insure your goods contact us. Insured international
airmail packages are insured against loss. Not withstanding this you
may have a claim
against the carrier if negligence can be proven on their behalf. If you
suspect your order may have arrived damaged, i.e. carton crushed or
obviously dropped, take the matter up with the carrier. We recommend
you do not open the parcel except in the presence of the carrier, e.g.
to verify the existence of damage or otherwise. responsibility.
Faulty
Goods and Warranty
Where such goods have been supplied we undertake
to repair or replace them as quickly as possible. Contact us with a
description of the fault and we will issue an authorisation to return
the goods.
Our warranty period is 3 months from the date of
purchase or longer as stated in our catalog.
Once a kit is under construction all warranty is
void as we cannot guarantee the workmanship of the person assembling
the unit. If a kit has been purchased assembled and tested from us then
a 3 month warranty applies.
Warranty is subject to us being satisfied that a
defect was caused by defective workmanship or materials and was not
caused by or was not substantially contributed to by other factors
beyond our control including incorrect installation, alterations or
modifications of the product not recommended by the manufacturer.
Returns
Policy
If you are dissatisfied with our goods you may
return them within 30 days of the dispatch date. Contact us for an
authorisation and we will refund your purchase. All returned goods must
in "as sold" condition including all packaging, documentation, invoices
etc. Please note
The product returned may attract a 15% restocking
fee.
The customer must pay the delivery costs.
Non standard, custom made or a specially
manufactured product or imported product is not returnable.
Semiconductors are not refundable.
Regards
Peter Simmonds
Managing Director
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